Shipping policy

Last Updated: 06/06/2024

Welcome to Enigma Paris! We aim to offer you the best shipping options, no matter where you live. Below is our detailed shipping policy to ensure you are informed about our shipping processes, timelines, and costs.

General Information

  • Processing Time: Orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. The estimated delivery time depends on your location and the shipping method chosen.
  • Order Tracking: Once your order has shipped, you will receive a tracking number via email. You can track your order using this number through our courier's website.

International Shipping

EnigmaParis ships internationally to various countries.

  • Standard International Delivery: 7-21 business days

Domestic Shipping

  • Standard Domestic Delivery: 7-21 business days

Please Note:

  • Delivery times may vary due to customs processing in different countries.
  • Customers are responsible for any customs and import taxes that may apply. EnigmaParis is not responsible for delays due to customs.

Shipping Costs

Shipping costs are calculated based on the weight of the order and the destination. These costs will be displayed at checkout before you complete your purchase.

Shipping Restrictions

  • We do not ship to P.O. Boxes or Military APO/FPO addresses.
  • Some items may be restricted from shipping to certain international destinations due to size, weight, or local regulations.

Damaged or Lost Packages

EnigmaParis is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

How to Contact Us

If you have any questions or need further assistance regarding our shipping policy, please contact us at:

  • Email: info@enigmaparis.com
  • Phone: +33782230710

Thank you for shopping with EnigmaParis!